Privacy Policy for EdelSprach Atelier

At EdelSprach Atelier, located at 2847 Schönbrunner Straße, Floor 3, Vienna, 1120, Austria, we are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and share information in connection with our language education services, including personalized German tutoring, Business German coaching, exam preparation (ÖSD, Goethe-Institut), online and in-person language workshops, and cultural immersion programs offered through our online platform.

1. Information We Collect

We collect various types of information from and about users of our site and services:

• Information You Provide to Us: This includes information you provide when you register for a course or workshop, inquire about our services, complete a contact form, participate in a survey, or communicate with us directly. This data may include your name, email address, postal address, phone number, and details about your language learning goals or background.
• Information Collected Automatically: When you access and use our online platform, we may automatically collect certain information about your equipment, browsing actions, and patterns. This may include IP addresses, browser type, operating system, referring URLs, access times, and pages viewed. This data helps us understand how our site is used and improve its functionality.
• Information from Third Parties: We may receive information about you from third parties, such as payment processors, if you engage their services to pay for our offerings.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and Managing Services: To deliver and manage the language tutoring, workshops, and coaching services you request, process your registrations, and manage your account.
• Communication: To communicate with you about your account, services, updates, administrative notices, and to respond to your inquiries.
• Improvement and Customization: To understand and analyze how users interact with our site and services, and to develop new services, features, and functionality. This helps us to personalize your learning experience.
• Marketing and Promotional Purposes: To send you newsletters, promotional materials, and other information about our services that may be of interest to you, in accordance with your preferences. You can opt out of these communications at any time.
• Security and Legal Compliance: To maintain the security of our services, detect and prevent fraud, and comply with applicable legal obligations.

3. Legal Basis for Processing Personal Data (GDPR)

For individuals located in the European Economic Area (EEA), our legal basis for collecting and using the personal information described in this Privacy Policy depends on the personal information we collect and the specific context in which we collect it:

• The processing is necessary for the performance of a contract with you (e.g., providing language instruction).
• You have given us your explicit consent to do so (e.g., for marketing communications).
• The processing is necessary for our legitimate interests and does not override your rights and freedoms (e.g., improving our services, preventing fraud).
• To comply with a legal obligation.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

• Service Providers: We may share data with trusted third-party service providers who perform services on our behalf, such as payment processing, website hosting, data analysis, and marketing assistance. These third parties are obligated to protect your information and use it only for the purposes for which it was provided.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
• With Your Consent: We may share your information with your consent or at your direction.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need to process your personal data for the purposes set out in this Privacy Policy, we will delete or anonymize it as appropriate.

6. Your Data Protection Rights

Depending on your location, particularly if you are in the EEA, you have certain data protection rights:

• Right of Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• Right to Withdraw Consent: Where our processing of your personal data is based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact details provided in this Privacy Policy.

7. Security of Your Information

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. While we strive to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

EdelSprach Atelier
2847 Schönbrunner Straße, Floor 3
Vienna, 1120
Austria